Refund policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 14 days from the date of delivery. Please read the following guidelines to ensure a smooth return process:
Returns Period:
- Returns are accepted within 14 days from the date of delivery.
Customer Responsibility:
- Customers are responsible for the return shipping costs.
Restocking Fee:
- We do not charge any restocking fees. Your satisfaction is our priority, and we want to make the return process as hassle-free as possible.
Final Sale Items:
- Please note that final sale items are non-returnable. Be sure to check the product description for any items marked as "final sale" before making your purchase.
Return Condition:
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached. Any item not in its original condition or damaged may not be eligible for a refund.
Return Process:
- Contact our customer service team at [your email address] to initiate the return process.
- Provide your order number and reason for the return.
- Our customer service team will guide you through the return procedure and provide you with the necessary return address.
Refund:
- Once the returned item is received and inspected, we will process your refund. Please allow 15 business days for the refund to be reflected in your account.
Exchanges:
- At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item.
If you have any questions or concerns about our return policy, feel free to contact us at hello@romi-london.com .
Thank you for shopping with us!